Title page

Contents

ABOUT THE AUTHOR 4

SECTION 1. BARKING AND DAGENHAM - A PLACE THAT COULD BE EVERYWHERE 5

SECTION 2. POST-FORD (ISM) AND THE LOSS OF HOPE 8

SECTION 3. RELATIONAL POLITICS AND THE DEMAND FOR CHANGE 10

SECTION 4. DESIGNING A NEW KIND OF COUNCIL 12

SECTION 5. COMMUNITY SOLUTIONS 15

SECTION 6. BE FIRST 22

SECTION 7. WHAT WE LEARNED - LESSONS FOR LOCAL AND NATIONAL LEADERS 25

POSTSCRIPT 29

FIGURE 1. SERVICES DESIGNED AROUND PROFESSIONS 16

FIGURE 2. DESIGNED AROUND LIVES, NOT PROFESSIONS 17

FIGURE 3. NEW CULTURE, LEADERSHIP AND ACCOUNTABILITY FRAMEWORK 18

FIGURE 4. DESIGNED TO GENERATE AND USE INSIGHT 19

FIGURE 5. A PLATFORM TO ENGAGE EVERYONE 19