Title Page
Abstract
Contents
CHAPTER 1. INTRODUCTION 9
1.1. Background of the study 9
1.2. Evolution of Gig Economy in India 11
1.3. Existing Labor Law in India 13
1.4. The Work Model (Uberisation) 14
1.5. The Fair Work Framework 16
CHAPTER 2. LITERATURE REVIEW 19
2.1. Challenges in the Indian platform economy for App-Based Gig workers 23
2.2. Theoretical Underpinning 27
2.3. London Supreme Court Verdict 29
2.4. Platform Economy: Gig workers in India 30
2.5. Protests: Poor working Condition 31
2.6. Why large-scale gig workers are available in India? 32
2.7. Gig workers in new Labor Codes 34
CHAPTER 3. RESEARCH METHODOLOGY 36
3.1. Research Design 36
3.1.1. Sampling and Population 38
3.1.2. Ethical Consideration 39
3.1.3. Research Question 40
3.1.4. Research Objectives 41
3.1.5. Limitations of the study 41
3.2. Case study 1 42
3.2.1. Effective Voice 43
3.2.2. Career Advancement 44
3.2.3. Job Security 46
3.2.4. Income Stability 48
3.2.5. Platform economy- gig worker and fulfillment 50
3.2.6. Respect 52
3.3. Case Study 2 55
3.3.1. Structuring of gig worker-app based platform relations 55
3.3.2. The structuring of relations between workers and the platform Opportunity 56
3.3.3. Transformations in employment relationships [Fulfilment] 58
3.3.4. Income instability 58
3.3.5. Capacity building and upskilling 60
3.3.6. Gig workers Technology Interaction 61
3.3.7. Respect 62
3.3.9. Effective voice 64
3.3.10. Safety, Security, and hierarchy 67
CHAPTER 4. RESULTS & DISCUSSION 71
4.1. Case study 3: Data Source Triangulation Approach 71
4.1.1. Payments, incentives, and growth 71
4.1.2. Challenges in payments, incentives, and growth models 73
4.2. Enhancing job quality for gig workers through improved economic security 75
4.2.1. Legalization of a minimum monthly wage 75
4.2.2. Lack of benefits for gig workers in the App-Based platform economies 76
4.2.3. Income volatility for gig workers in App-Based platform economies 76
4.2.4. Enhancing the psychological safety of gig workers to improve the quality of their jobs 77
4.2. Social security bottlenecks faced by gig workers in the App-Based platform economy 78
4.3.1. Social bias 78
4.3.2. Low intrinsic motivation 79
CHAPTER 5. RECOMMENDATION 80
5.1. Impact of UK Supreme Court Verdict 80
5.2. Managerial Implications 81
5.3. Policy recommendations from the study 82
CHAPTER 6. CONCLUSION 86
BIBLIOGRAPHY 88
Appendix 92
Consent Form 95
국문초록 97
Table 1. Sectorial distribution of India's GDP at factor cost (2011-12) 33
Table 2. Occupational Distribution (%) Overtime 33
Table 3. [제목없음] 38
Table 4. Demographic profile of the gig workers 42
Figure 1. Evolution of Gig Economy in India 12
Figure 2. Fair Work Framework 16
Figure 3. Challenges across different stages of a platform gig-workers life cycle 25
Figure 4. Sampling population and stakeholders 38
Figure 5. Challenges in the selection and onboarding process 74