Title Page
Abstract
Contents
CHAPTER Ⅰ. INTRODUCTION 12
1.1. Research Background 12
1.2. Research Aim and Objectives 15
1.3. Research Questions 16
1.4. Study Objectives 16
1.5. Scope of The Study 18
CHAPTER Ⅱ. LITERATURE REVIEW 19
2.1. E-government Adoption 19
2.2. E-government Adoption in Indonesia 21
a. Understanding The adoption of E-government in Indonesia 21
b. Introducing E-government Adoption in Civil Servant Transfer Service in Indonesia. 22
a. Factors that affect E-government Adoption 25
2.3. E-government function for Developing Countries 28
2.4. E-government Adoption and Trust in Government Services 30
2.5. Technology Acceptance Model (TAM) 32
a. Theory of Acceptance Model 32
b. Hyphothesis Development 33
CHAPTER Ⅲ. METHODOLOGY 39
3.1. Research Design 39
A. Data Collection 39
B. Data Analysis 40
3.2. Formulation of Questionnaire 40
3.3. Description of Study Area 42
a. Study Area 42
b. Target Group 42
CHAPTER Ⅳ. ANALYSIS AND DISCUSSION 44
4.1. Descriptives Statistics 44
4.2. Hyphothesis Testing and Discussion 51
4.2.1. Perceived Information Communication Technology Infrastructures On Ease Of Use And Usefulness Of E-Government Service. 51
4.2.2. Perceived Human Capital On Intention To Ease Of Use And Usefulness Of E-Government Service. 53
4.2.3. Perceived Online Service Communication On Ease Of Use And Usefulness Of E-Government Service. 55
4.2.4. Perceived Risks On Ease Of Use And Usefulness Of E-Government Service 57
4.2.5. Perceived Barriers on ease of use and usefulness of E-Government Service 58
4.2.6. Summary for ease of use and usefulness of e-government service on intention to improve e-government services and Trust on e-government services. 60
4.3. Summary of the Results and Discussions 65
CHAPTER Ⅴ. CONCLUSIONS 68
5.1. Conclusion 68
5.2. Recommendations 70
References 72
Appendices 82
요약 107
Table 2.1. Summary of e-government barriers 28
Table 3.1. Formulation of Questionnaire 41
Table 3.2. Number of Participants in Each Government 43
Table 4.1. Age categories of respondents 44
Table 4.2. Gender distributions of the respondents 45
Table 4.3. Educational attainment of respondents 46
Table 4.4. Position or Status categorized 47
Table 4.5. Montly income level 48
Table 4.6. E-Government Adoption Status of Organizations 50
Table 4.7. Anova Results Effects of Perceived Information Communication Technology Infrastructures on ease of use and usefulness of E-Government Service. 51
Table 4.8. Regression Result Effects of Perceived Information Communication Technology Infrastructures on ease of use and usefulness... 52
Table 4.9. Anova Results Effect of Perceived Human capital on Intention to ease of use and usefulness of e-government service. 53
Table 4.10. Regression Result Effect of Perceived Human capital on Intention to ease of use and usefulness of e-government service. 54
Table 4.11. Anova Results Effect of Perceived Online Service Communication on ease of use and usefulness of e-government service. 55
Table 4.12. Regression Results Effect of Perceived Online Service Communication on ease of use and usefulness of e-government service. 56
Table 4.13. Anova Results Effect of Perceived Risk on ease of use and usefulness of e-government service. 57
Table 4.14. Regression Result Effect of Perceived Risk on ease of use and usefulness of e-government service. 58
Table 4.15. Anova Results Effect of Perceived Barrier on ease of use and usefulness of e-government service. 59
Table 4.16. Regression Results Effect of Perceived Barrier on ease of use and usefulness of e-government service. 59
Table 4.17. Anova Results Effect ease of use and usefulness of e-government service on intention to improve e-government services and Trust on e-... 62
Table 4.18. Summary of Regression Results for ease of use and usefulness of e-government service on intention to improve e-government services... 63
Table 4.19. Summary of the Result of Variables Independent〉Dependent 65
Table 4.20. Summary of the Result of Variables Independent〉 Dependent 66
Figure 2.1. E-government Adoption Model based on Unified Theory of Acceptance and Use of Technology (UTUAT) and Trust 34
Figure 4.1. Graph showing age category of respondents 45
Figure 4.2. Graph showing gender of respondents 45
Figure 4.3. Graph of Educational Status of Respondents 46
Figure 4.4. Graph of Position or status level 47
Figure 4.5. Graph of Income Level 49
Figure 4.6. Graph of E-government Adoption Status of Organizations 50