Title Page
Contents
ABSTRACT 9
CHAPTER ONE. INTRODUCTION 12
1.1. Introduction 12
1.2. Background 12
1.3. Problem Statement and Research Gap 14
1.4. Research Objectives 16
1.5. Research Questions 16
1.6. Scope of the study 18
1.7. Significance of the Study 19
1.8. Operational definitions of key terms 21
1) Motivation 21
2) Self-efficacy 21
3) Training 22
4) Career Development 22
5) Benefits and Rewards 23
6) Job Security 23
7) Communication 24
8) Employee Turnover (Mobility) 24
9) Service Industry 25
1.9. Organization of Chapters 25
CHAPTER TWO. LITERATURE REVIEW 27
2.1. The Research Background 27
2.2. Introduction 28
2.3. Review of related literature 28
1) Motivation 28
2) Self-efficacy 30
3) Training 32
4) Employees' Performance 36
2.4. Review framework 40
1) Review Research Frameworks 40
2.5. Conclusion 44
CHAPTER THREE. RESEARCH METHODOLOGY 46
3.1. Introduction & Background 46
3.2. Research Design 47
1) The Relationship Between Training and Motivation and Self-efficacy 47
2) The Relationship Between Independent Variable (motivation, self-efficacy) and Dependent Variable (employees' performance) 48
3) The Relationship Between Mediating Variable (training) and Dependent Variables (employees' performance) 48
3.3. Quantitative Research 49
a) Independent Variable 49
b) Mediating Variable 51
c) Dependent Variable 52
3.4. Population and Sampling 57
3.5. Data Collection 60
1) The Questionnaire 60
3.6. Proposed Data Analysis 63
a) Factor Analysis 63
b) Correlation 63
c) Regression Analysis 64
3.7. Conclusion 65
CHAPTER FOUR. DATA ANALYSIS AND FINDINGS 66
4.1. Reliability Analysis 66
4.2. Validity Analysis 67
a) Motivation Validity Analysis 68
b) Self-efficacy Validity Analysis 69
c) Training Validity Analysis 70
d) Employees' Performance Validity Analysis 71
4.3. Pearson Correlation Coefficient 72
4.4. Regression Analysis and Hypothesis Testing 76
1) Motivation, Self-efficacy, and Employees' Performance 77
2) Training and Employees' Performance 78
3) Motivation, Self-efficacy, and Training 78
4.5. Research Results and Summary of Findings 80
1) Research Results 80
CHAPTER FIVE. RECOMMENDATION AND CONCLUSION 82
5.1. Recommendations 82
1) Recommendations For Employees 82
2) Recommendations For Employers 83
3) Recommendations For Future Researchers 83
4) Recommendations For HR Training Organization 85
5.2. Conclusion 86
5.3. Limitation of The Study 87
REFERENCES 89
Appendices 105
Appendix A 105
Appendix B 113
Appendix C 120
Table 2.1. Summarize the Understanding of Motivation 29
Table 2.2. Summarize the Understanding of Self-efficacy 32
Table 2.3. Summarize the Understanding of Training 35
Table 2.4. Summarize the Understanding of Employees' Performance 39
Table 2.5. Advanced Study Research Frameworks 44
Table 3.1. Frequency Distribution For Respondents Demographics 58
Table 3.2. Respondents Simple Information 61
Table 3.3. Summary of Distributed, Returned, Useable Questionnaires 61
Table 3.4. Questionnaire Composition 62
Table 3.5. Comparison of Different Data Analysis Methods 64
Table 3.6. Variables Operational Definition 65
Table 4.1. Reliability Analysis 66
Table 4.2. Factor Analysis of Motivation 68
Table 4.3. Factor Analysis of Self-efficacy 69
Table 4.4. Factor Analysis of Training 70
Table 4.5. Factor Analysis of Performance 71
Table 4.6. Correlation Matrix For All Variables Involved 72
Table 4.7. Coefficients For Motivation, Self-efficacy, Training and Employees' Performance 73
Table 4.8. Coefficients For Motivation, Self-efficacy, and Training 74
Table 4.9. Linear Regression 75
Table 4.10. Model Summary For Motivation, Self-efficacy, and Employees' Performance 77
Table 4.11. Training and Employees' Performance 78
Table 4.12. Motivation, Self-efficacy, and Training 78
Table 4.13. Hypothesis Testing 79
Figure 1.1. Research Roadmap 26
Figure 2.1. Advanced Study Research Framework 41
Figure 2.2. Advanced Study Research Framework 42
Figure 2.3. Advanced Study Research Framework 43
Figure 3.1. Research Model 46
Figure 3.2. Motivation Principal Component Analysis 50
Figure 3.3. Self-efficacy Principal Component Analysis 51
Figure 3.4. Employees' Performance Composition Analysis 52
Figure 3.5. Career Development Component Analysis 53
Figure 3.6. Benefits and Rewards Component Analysis 53
Figure 3.7. Job Security Component Analysis 54
Figure 3.8. Communication Component Analysis 55
Figure 3.9. Turnover Component Analysis 55
Figure 3.10. Final Indicator System 56
Figure 3.11. Research Methods Flow Chart 64