In this study, we try to parallel literature and empirical studies based on the previous studies related to job stress, job satisfaction and organizational commitment of the emotional workers engaged in the food service industry, the theoretical background was constituted by examining the changes in the current market widely. The purpose of this study is to examine the stress (role conflict, role ambiguity, role overload, career development) related to job that can not be excluded from human resource management of rational and efficient food service industry and to examine how job stress affects job satisfaction and organizational commitment.
The results of this study are as follows:
Firstly, the effects of job stress factors reflect the characteristics of lower job satisfaction as role ambiguity, career development, and stress due to role overload. In addition, satisfaction with job stress decreased as job stress, role ambiguity, and stress due to career development increased. Satisfaction with achievement was decreased as role ambiguity and stress due to role overload increased.
The higher the stress due to the role conflict and the career development, the lower the satisfaction with the compensation system, and the higher the stress due to role overload and role ambiguity, the lower the satisfaction with human relations.
Secondly, the higher the stress due to job development and role ambiguity, the lower the organizational commitment. these role conflicts, and role overloads have a direct and significant impact.
Thirdly, the relation between job itself, prospect, achievement sense, compensation system, human relationship and organizational commitment among job satisfaction is the higher the satisfaction of the compensation system, achievement sense, the job itself, and human relationship, the higher the organizational commitment. but, human relationships were found to have a significant effect.
Finally, this research has limitations in the following researches due to various difficulties in the process of research. Some of the limitations and future tasks of this dissertation are summarized as follows.
Firstly, this study was conducted on the employees of emotional workers in some food service industries in Seoul and Gyeonggi - do, and the sample consisted mainly of the lower level of the organization members, the lower age group, the short - term work experience and short-term employees of the current workplace dining industry. There may be some limitations in generalizing to the industry as a whole and other industrial sectors. Future research should be done considering the differences between regions and industries.
Secondly, this paper is a short-term questionnaire surveyed by respondents, not long-term questionnaires due to lack of time, so there is a limitation that the subjective evaluation value can not accurately assure the actual perception level. Therefore, it is necessary to carry out various research methods through in-depth interview or focus group for qualitative research.
Thirdly, comprehensive research is needed to find out the effects of job stress on family relations and social activities. Fourthly, in this study, factors such as job stress, job satisfaction, and organizational commitment vary, but extensive research has not been conducted because of limited use of variables according to previous studies. Despite the limitations of this study, there is a growing need for job stress related research on emotional workers in the food service industry.
Therefore, in future research, based on this study, we should continuously study the method of resolving the detailed factors of job stress and the effective utilization of communication within the organization.