Recently, the objective of corporate management is a customer satisfaction management. This is not only for the quality of goods but also providing a fine image on the corporation generating these products so it can satisfy customer's needs more than they expected.
Customers' demands becomes higher according to the times, they need the same quality of service from governments as well as public corporations that private corporations has provided.
In order to satisfy public's demands, many public enterprises or nations have extended customer satisfaction service education.
However, the researches on how much this kind of education affects the improvement of service quality have been rarely conducted.
Therefore, in this study, the concept of service and service education were analyzed so it can develop the service quality of public corporation workers through the service education. In addition, how much the elements of service education affects education satisfaction was analyzed based upon Korea Cadastral Survey Corporation, and how much education satisfaction affects the service quality was analyzed based upon employees who completed service education. This study is conducted by both literature and case study. The case study was conducted based on an analysis model. It went through organizing main variables , carrying out a research, scoring "Answer to Questions" column and analyzing a frequency, percentage, and an average with the SPSS 12.0 and EXCEL programs. The result of analysis is as follows.
First, it turned out a design for processes, instructor's talent, and student's will for participation that were main factors of education for customer satisfaction had an impact on satisfaction after the education.
In particular, instructor's talent such as considerable expertise and dedicated attitudes greatly affected the satisfaction related to the education.
Second, it was realized that the satisfaction after the education affected employee's mental attitude, responsiveness, kindness, and reliability, which make a high quality of service. Above all, if the satisfaction related to education processes, instruction's talent, lecturing style, and the quality of education become higher, it is more likely to affect employee's mental attitude rather than the others.
Third, it proved the factors of the education for customer satisfaction affecting the quality of service were different from each other. In other words, the factor affecting employee's mental attitude was a part of design for processes and responsiveness was relevant to instructor's talent. Furthermore, it appeared that the factor affecting kindness was related to dedication and reliability was related to instructor's talent.
In conclusion, in order to raise cadastral survey service quality, it should be a high level such as the satisfaction of service training and education curriculum, the quality of the instructor and technique of lecture. Furthermore, it appeared that it had a positive impact on student's mind if education satisfaction is high, so it led to the improvement of service quality. Upon this study, it can give an opportunity to improve the service quality that KCSC has provided and considered the importance of service education once again.