An empirical study of service organizations was done to investigate effects of remodeling upon employees' satisfactions as well as customers' satisfactions, and to find out factors having more influence upon employees' satisfactions as well as customers' satisfactions, and to suggest satisfactions and management of employees of the service organizations.
The findings were as follow:
Firstly, internal service quality had very much significant influence upon service ability. Therefore, service businesses that could expect of better service ability were demanded to make efforts to improve internal service quality.
Secondly, internal service quality had very much significant influence upon employees' satisfactions. Therefore, service businesses that could expect of employees' satisfactions were demanded to make efforts to improve internal service quality.
Lastly, economic factors had significant influence upon employees' satisfactions. Therefore, service businesses that could expect of employees' satisfactions were demanded to make efforts to satisfy economic factors.