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Title Page
Contents
ABSTRACT 11
CHAPTER I. INTRODUCTION 13
1.1. Rationale 13
1.2. Objectives of the Study 15
1.3. Objects of the Study 15
1.4. Scope of the Study 16
1.5. Research Methodology 16
1.6. Significance of the Research 16
1.7. Layout of the thesis 16
CHAPTER II. LITERATURE REVIEW 18
2.1. Basic concepts 18
2.1.1. Human Resources/Manpower 18
2.1.2. Human Resource 18
2.1.3. The Roles of Human Resource in an Organisation 20
2.1.4. Roles of Human Resources in an Organisation 21
2.1.5. Human Resource Development 22
2.1.6. Significance of Human Resource Development 23
2.2. Contents of human resource deveopment in an organisation 26
2.2.1. Determining the Structure of Human Resource 26
2.2.2. Improving Knowledge of Human Resource 26
2.2.3. Improving Professional Skills of Human Resource 27
2.2.4. Teaching Behaviors and Attitudes for Employees 28
2.2.5. Creating a Motivation for Workers 29
2.3. Factors having impacts upon development of human resource 31
2.3.1. External Factors 31
2.3.2. Internal Factors 34
2.4. Trading and production charactertistics and requirements for human resource development of the post and telecommunications sertor in the national economy 36
2.4.1. Production Features of the Post and Telecommunications Sector 36
2.4.2. Requirements for HR Development in the Post and Telecommunications Sector 38
CHAPTER III. RESEARCH METHODOLOGY 40
3.1. Research process 40
3.2. Research model 41
3.3. Research hypothetical 41
3.4. Research methodology 41
3.4.1. Qualitative Research 41
3.4.2. Quantitative Research 42
3.5. Survey and data collection 45
3.5.1. Secondary data collection 45
3.5.2. Primary data collection 46
3.6. Questionnaire Design 46
3.7. Determine the amount of sample needed for research 47
CHAPTER IV. RESEARCH RESULTS 48
4.1. Introduction to Quang Ngai Telecommunications 48
4.1.1. Establishment and Development of Quang Ngai Telecommunications 48
4.1.2. Organisation Structure, Functions, and Responsibilities of Quang Ngai Telecommunications 51
4.2. Business results of the Telecommunications Quang Ngai recent years 63
4.2.1. Business results through the year 63
4.2.2. Asset allocation 65
4.2.3. Capital structure 66
4.2.4. Network capacity (Data as of 31/12/2012) 67
4.3. Human Situation in Quang Ngai Telecommunications 68
4.3.1. The structure of labor by gender 68
4.3.2. The structure of labor by age 69
4.3.3. Labor structure by level 70
4.4. Research results 72
4.4.1. Cronbach Alpha coefficients analysis 72
4.4.2. Statistical analysis basic of sample structure 75
4.4.3. Explored Factor Analysis (EFA) 78
4.4.4. Analysis regression and hypothesis testin 80
4.5. Conclusion Chapter 4 82
CHAPTER V. RECOMMENDATIONS AND CONCLUSIONS 85
5.1. Recommendations 85
5.1.1. Some suggestions to enhance factor Professional knowledge 85
5.1.2. Some suggestions to enhance factor Professional skills 86
5.1.3. Some suggestions to enhance factor Working attitude 86
5.1.4. Some suggestions to enhance factor Leadership 87
5.1.5. Limitations of the study and further research directions 88
5.2. Conclusion 89
REFERENCES 91
APPENDIX 94
[Table 3-1] Scale factors 43
[Table 4-1] Business results through the year 64
[Table 4-2] Asset allocation 65
[Table 4-3] Capital structure 66
[Table 4-4] Network capacity 67
[Table 4-5] structure of labor by gender 68
[Table 4-6] Structure of labor by age 69
[Table 4-7] Labor structure by level 70
[Table 4-8] Details the structure of labor in Quang Ngai Telecommunications 71
[Table 4-9] Cronbach's Alpha and Corrected Item-Total Correlation 73
[Table 4-10] Demographic characteristics 76
[Table 4-11] Explored factor analysis improve the performance of human resource management at VNPT Quang Ngai 79
[Table 4-12] Results of regression analysis improve the performance of human resource management 80
[Table 4-13] Results of regression analysis to improve performance in HR management 82
[Figure 3-1] Flowchart of Research Process 40
[Figure 3-1] Research model 41
[Figure 4-1] Organisational Structure of Quang Ngai Telecommunications 51
초록보기 더보기
Ever since people began forming groups to accomplish goals they could not achieve as separate individuals, the governance was a necessary element to ensure coordinated efforts individuals. As administrators increasingly rely on joint efforts for many groups and organizations become more extensive, so the task of governance is increasingly important. However, perhaps there is no activity in the field of public administration more important human activities, because all managers at all levels and in all settings are basic task is set Design and maintain an environment in which individuals working together in groups, can accomplish the mission and its objectives.
Any enterprise or an organization, whether they are large stature anywhere, in any field activities, the importance of the human factor is an obvious fact that no one is denied. Therefore, the issue of human resource management is increasingly interested managers and research analysts, sees this as one of the core management functions and most important management process.
Therefore, in order to promote efficiency in the work of teams and individuals at VNPT Quang Ngai, the author conducted a study "How to improve working performance in terms of Human Resource Management at VNPT Quang Ngai", through surveys and opinion leaders of VNPT Quang Ngai staff through the following four factors: (1) Professional Knowledge, (2) Professional Skills, (3) Working Attitude, (4) Leadership.
With the collection of opinion leaders and staff of VNPT Quang Ngai, use support tools using SPSS software, the authors conducted a statistical analysis, analysis of Cronbach alpha reliability analysis exploratory factor (EFA) and regression analysis to bring the final study results. On this basis, the authors propose the solution to VNPT Quang Ngai in the work of human resource management and recruitment fair aimed at promoting the overall performance of the company.
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