Title Page

Contents

ABSTRACT 12

CHAPTER 1. THE OVERVIEW OF THE TOPIC 16

1.1. Reasons for choosing the topic 16

1.2. Objectives of the study subjects 17

1.3. Object and scope of the research topic 17

1.4. Data and methods of the research topic 17

1.4.1. Research data: 17

1.4.2. Research method of the topic 18

1.5. The practical and scientific meaning of the topic 18

1.6. Structure of the thesis 18

CHAPTER 2. THEORETICAL BASIS OF INFORMATION TECHNOLOGY HUMAN RESOURCES 20

2.1. Concept, structure and role of human resources 20

2.1.1. Concept of human resources 20

2.1.2. Structure of human resources 24

2.1.3. The role of human resources 25

2.2. The quality of human resources and influencing factors 27

2.2.1. The quality of human resources and evaluation criteria 27

2.2.2. Factors impacting on the quality of human resources 32

2.3. Characteristics of IT industry 35

2.3.1. The industry with high development rate 36

2.3.2. Short Product Lifecycle 36

2.3.3. High Cost of research and development 37

2.3.4. High integration 37

2.3.5. Focusing investment in computers and telecommunications equipment 37

2.4. Characteristics of IT human resources 38

2.4.1. Young workforce 38

2.4.2. Highly qualified workforce 39

2.4.3. Human resources having good mathematical thinking 39

2.4.4. Dynamic, innovative workforce having passion for research 40

2.4.5. Human resources having higher labor productivity 40

2.4.6. The dominance of male workers in the IT workforce 40

2.4.7. Workforce with high foreign language (English) proficiency 41

2.5. The importance of the development of IT human resources 41

2.5.1. Improving labor productivity and efficiency of work for the IT industry 42

2.5.2. Maintain and enhance the quality of IT manpower 42

2.5.3. Creating favorable conditions for application of engineering and management advancements 43

2.5.4. Increasing competitive advantage of nations 43

2.6. Experience in developing IT human resources of some countries 43

2.6.1. Development of IT workforce of the U.S 44

2.6.2. IT Human Resource Development in South Korea 44

2.6.3. IT Human Resource Development of India 48

2.6.4. IT Human Resource Development of China 50

CHAPTER 3. RESEARCH DATA AND METHODOLOGY 52

3.1. Overview of Thai Binh province 52

3.2. Status of the IT industry and IT human resource quality in Thai Binh province 55

3.2.1. The performance of the IT industry in the Thai Binh in late 2012 55

3.2.2. Application of Information Technology in administrative procedure reform in Thai Binh 57

3.3. Research on some factors impacting on the quality of IT manpower in Thai Binh province 60

3.3.1. Research model. 60

3.3.2. Research hypothesis 61

3.3.3. Research Methodology 61

3.3.4. Collecting research data 62

3.3.5. Research Process 63

CHAPTER 4. RESEARCH RESULT AND DISCUSSION 70

4.1. Descriptive statistical analysis 70

4.1.1. Descriptive analysis of respondents 70

4.1.2. Descriptive statistical analysis of factors impacting on the quality of IT human resources 77

4.1.3. Descriptive statistical analysis of evaluation of the quality of IT human resources in Thai Binh province 82

4.2. Evaluation of scales via Cronbach's alpha coefficient 82

4.3. EFA discovery factor analysis 86

4.4. Regression analysis 93

4.4.1. Assessing the suitability of multiple linear regression model 96

4.4.2. Testing result of appropriateness of the model 97

4.4.3. Explain the equation 97

CHAPTER 5. PROPOSED SOLUTIONS AND CONCLUSION 99

5.1. Viewpoint of development of information technology human resources in Thai Binh 99

5.2. Some measures to improve the quality of information technology human resources in Thai Binh 102

5.2.1. Solutions to attract workers for IT sector 102

5.2.2. Solutions of State macro-economic policies 103

5.2.3. Solutions of population growth and size 104

5.2.4. Solutions related to the socio-economic development 105

5.2.5. Solutions related to the development of education, training, health care and public health 110

REFERENCES 117

APPENDICES 119

[Table 2-1] Investment of the South Korean Government for IT human resources development 47

[Table 2-2] Estimates of the number of IT trained laborers by 2008 of India 48

[Table 4-1] Descriptive analysis of age of respondents 70

[Table 4-2] Descriptive Statistic analysis of gender of the respondent group 72

[Table 4-3] Descriptive analysis of the qualifications of the respondents 73

[Table 4-4] Descriptive statistical analysis of the working time of the respondents 75

[Table 4-5] Descriptive statistic analysis of factor of population size and growth rate 77

[Table 4-6] Descriptive statistic analysis of factor of state macroeconomic policies 78

[Table 4-7] Descriptive statistical analysis of the socioeconomic development speed 79

[Table 4-8] Descriptive statistical analysis of factor of the situation of education, training and health care 80

[Table 4-9] Descriptive statistical analysis of factor of policies to attract laborers 81

[Table 4-10] Descriptive statistical analysis of evaluation of the quality of IT human resources in Thai Binh province 82

[Table 4-11] Analysis of scales via Cronbach's Alpha coefficient 83

[Table 4-12] Result of analysis of EFA discovery factor 90

[Table 4-13] Linear regression analysis 95

[Figure 2-1] Demand for IT manpower for the Information Technology and Communication of South Korea for the 1998-2010 period 46

[Figure 3-1] Research model 60

[Figure 3-2] Study process 63

[Figure 4-1] Diagram of descriptive analysis of age of respondents 71

[Figure 4-2] Diagram of Descriptive Statistic analysis of gender of the respondent group 72

[Figure 4-3] Diagram of descriptive analysis of the qualifications of the respondents 74

[Figure 4-4] Diagram of Descriptive statistical analysis of the working time of the respondents 76

 Information Technology (IT) is a collection of scientific methods, modern means and technical - mainly computer engineering and telecommunications - to organize effective exploitation and use of potential and rich information resources in every human activity and in the society. IT development is a priority in the development strategy of science and technology in Vietnam during the industrialization - modernization period.

Recognizing the importance of human resource factor, all individuals and organizations need to pay more attention to the training of human resources development - a decisive work for a nation, an organization and a locality to exist and grow in the competition and integration.

Stemming from the above reason, I have decided to choose the theme: "A study of factors affecting on the quality of IT human resources in Thai Binh province" as my thesis.

The research topic focuses on some main contents as follows:

Situation of training and development of human resources in information technology in the province of Thai Binh

Assessment of the importance of the factors affecting the quality of human resources of information technology in Thai Binh

The scope of the research topic is to assess the importance of factors affecting the quality of information technology human resources in Thai Binh province.

The thesis will be limited to the theoretical issues and propose solutions to improve the quality of human resources in Thai Binh province.

To conduct the study, the author uses research methodology including the following steps:

Identify research engine; Identify research objectives; Summarize data related to the research topic; Design framework; Design questionnaire (the votes: N 〉 m*5); Conduct surveys, investigations, Collecting primary information, analysis and interpretation of data; Conclusions and proposed solutions.

From the theoretical basis presented in Chapter 2 of the thesis, the author chooses the model and designs questionnaires to assess the importance of factors affecting the training and development of information technology human resources in Thai Binh province.

200 answer sheets were sent to managers, a number of experts and officials in departments, sectors and agencies in the province of Thai Binh; after 40 days from the delivery date, the author contacts units and individuals to receive the answer sheets.

The contents of the questionnaires focuses on learning the importance of factors affecting the training and development of information technology human resources in Thai Binh province. The questionnaires include 3 main contents. (see appendix)

The first content is to understand and refine respondents.

At the second content, the author uses 5-level scale of LikertRensis to assess the importance of factors affecting the training and development of information technology human resources in Thai Binh.

At the third content, the author uses open-ended questions to learn the factors affecting the importance of factors affecting the training and development of information technology human resources in Thai Binh.

Total number of votes received are 162 votes at the rate of 81%, of which 32 were removed due to its invalidity, the remaining 130 votes are analyzed by using SPSS software version 16.0. From the results, the author proposes the solutions to the topic.

From the results, the author offer solutions to improve the quality of human resources working in the information technology in Thai Binh province as follows:

Solution to innovation of programs, content, methods, training processes in order to improve the quality of IT human resources

Group of solutions related to growth rate and population size

Group of solutions related to the development of education, training, health care and public health.

Solutions related to macro-economic policy of the state

Solutions related to the socio-economic development

Group of solutions to attract IT human resources.

Conclusions: The goal of this thesis is to study the situation and propose solutions to the training and development of information technology human resources to meet the demand of growth and integration of Thai Binh province in the new development stage. The solutions are to attract, train and develop information technology human resources through survey methods of importance of the factors affecting the quality of human resources in the field of information technology in the province Thai Binh. Thereby, we can apply the learned knowledge and incorporate practical issues to make personal recommendations to contribute to the training and development of information technology human resources to meet the growth demand of Thai Binh province in the new development stage.