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title page
Contents
Abstract 11
Chapter I. Introduction 13
Chapter II. Theoretical background 20
A. Merger & acquisition related studies 20
B. Integration related studies 22
1. Importance of integration 23
2. Integration level 23
3. Determinants of integration level 25
4. Successful integration design 26
5. Integration process-procedural, administrative, and sociocultural integration 28
C. Employee response related studies 29
1. Human resources perspective 29
2. Employee response related studies 30
3. Internal communication 35
D. Korean cultural attributes related studies 37
E. Limitation of antecedent studies 39
Chapter III. Research Design 43
A. Research framework 43
B. Ethnography 44
1. Research method and procedure for ethnography 46
2. Ethnographic interview 47
3. Data collection process and position of the researcher in this study 49
4. Reliability and validity 51
C. Research site 53
1. Research company 54
2. Research incumbents 55
Chapter IV. Main Subject 58
A. Merger discussion spanning 150 days 58
B. Ninety days before the merger integration process 61
C. Merger integration activity: initial stage 67
1. Organization with chaos 67
2. Cooperation and competition in the integration team 70
3. Performance-oriented management style 75
4. Human resources conflict by program integration 76
5. Pre-requisites for information system integration 83
6. Summary 87
D. Merger integration activity: implementation stage 92
1. Re-organization 92
2. Function integration team 94
3. Role of manager 96
4. Deepening human resources conflicts 97
5. Integration of the intranet 108
6. Summary 114
E. Physical integration stage 120
1. Overall picture of the organization and specific working of the organizing team 120
2. Integration team working according to plan 121
3. Different management styles of the pre-merger companies 122
4. Exacerbation of human resources conflicts 125
5. Cultural differences in using the information system 134
6. Summary 139
F. Merger integration activity: conflict continuity stage 143
1. Stabilized organization 144
2. Closing the integration team 145
3. Manager efforts to reduce the gap 146
4. Persistence of human resources conflicts 149
5. Integrated information system 155
6. Summary 159
G. Merger integration activity: conflict alleviation stage 162
1. Continuous organization stabilization 162
2. Breaking up the integration team 163
3. Financial-results-driven management 163
4. Persistence of human resources conflicts, though to a lesser extent 165
5. Promotion of the integrated information system 174
6. Summary 176
H. Merger integration activity: gradual stabilization stage 179
1. Differences in managers' methods of communication 179
2. Reducing human resources conflicts 181
3. Change in the information system service operating model 188
4. Summary 189
I. Merger integration activity: stabilization stage 191
1. Future-oriented management 192
2. Disappearance of human resources conflicts 192
3. Utilization of information system service operating model 198
4. Summary 200
J. Overall picture of dynamic relations 201
Chapter V. Research Discussion 214
A. Organization perspective 214
B. Integration team perspective 216
C. Management perspective 217
D. Human resources conflicts perspective 218
E. Information system perspective 220
F. Suggestions 222
Chapter VI. Conclusion 227
A. Summary of research results 227
B. Research contribution 229
1. Academic contribution 229
2. Practical contribution 230
C. Research limitations and suggestions for the future 231
References 233
Appendix 248
국문초록 259
Table 1. List of Informant 56
Table 2. The five facets by the integration activity stage 248
Table 3. The five facets and employee responses by the integration activity stage 249
Table 4. The key summary in five facets by the integration activity stage. 251
Figure 1. Research framework 44
Figure 2. The number of inquiries on the intranet bulletin board 65
Figure 3. The number of inquiries on the intranet bulletin board by category 67
Figure 4. Dynamic relations regarding organization from the integration activity initial stage to stabilization stage 202
Figure 5. Dynamic relations regarding integration from from the integration activity initial stage to stabilization stage 203
Figure 6. Dynamic relations regarding management from the integration activity initial stage to stabilization stage 205
Figure 7. Dynamic relations regarding human resources conflicts from the… 208
Figure 8. Dynamic relations regarding information system from the integration… 211
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