Purpose This study was conducted for the purpose of evaluating the services of the University Employment Support Center and analyzing the factors affecting satisfaction.
Methods For the purpose of the study, a survey was conducted from a population of 132 people using a measurement tool based on the SERVQUAL Model. After that, the data were analyzed through descriptive statistics and multiple regression analysis.
Results As a result of the analysis, the service quality of the employment support center was above average. In addition, reliability, tangible, assurance, and empathy were influencing overall satisfaction in the order of reliability.
Conclusion When improving the employment support center service, items with low satisfaction should be improved first, but reliability, tangible, assurance, and empathy should be considered. This study is meaningful in that not many related studies have been conducted, and it may be a reference material for improving the university's career education policy and employment support service.