Title Page
Contents
LIST OF ABBREVIATIONS 11
ABSTRACT 14
CHAPTER 1. INTRODUCTION 16
1.1. Research Background 16
1.2. Research Objectives 18
1.3. Research Questions 19
1.4. Research Significance 20
1.5. Research Scope 20
1.6. Research Methodology 20
1.7. Research Structure 21
CHAPTER 2. LITERATURE REVIEW 22
2.1. e-Government Services 22
2.1.1. e-Government Definition 22
2.1.2. e-Services Definition 23
2.1.3. Current Status of e-Services in Lao PDR 24
2.2. National ICT and Cyber Security Policy 27
2.3. Government Single Sign-On System 33
2.3.1. Single Sign-On Definition 33
2.3.2. Types of Single Sign-On 35
2.3.3. Security Vulnerabilities and Risks 39
2.3.4. Risk Factor of Single Sign-On 40
2.4. Benefit of Government Single Sign-On System 41
2.5. Summary 43
CHAPTER 3. RESEARCH METHODOLOGY 44
3.1. Theories of the Model 44
3.1.1. Technology Acceptance Model 44
3.1.2. Technology Organization Environment Framework 45
3.2. Research Model 47
3.3. Hypothesis Development 50
3.3.1. Research Variables 50
3.3.2. Research Hypothesis 60
3.4. Data collection 61
3.4.1. Data Collection Method 61
3.4.2. Statistical Methods Use in the Study 62
CHAPTER 4. DATA COLLECTION AND ANALYSIS 63
4.1. Introduction 63
4.2. Demographic Analysis 63
4.3. Validity and Reliability Test 65
4.4. Analysis of the Measurement Model 69
4.4.1. Confirmatory Factor Analysis 69
4.4.2. Discriminant Validity 73
4.4.3. Model Fit Indices 74
4.5. Path Analysis and Hypotheses Testing 76
4.6. Moderating Factors 80
CHAPTER 5. CONCLUSION AND DISCUSSION 84
5.1. Introduction 84
5.2. Discussion 84
5.3. Implications 86
5.4. Limitations 87
5.5. Conclusion 88
REFERENCES 90
APPENDIX 104
[Table 2-1] e-Gov services usage, Lao PDR 27
[Table 2-2] National ICT Policy of Lao PDR 32
[Table 3-1] Model Constructs' Definitions 49
[Table 4-1] Demographic Profile of Responder 65
[Table 4-2] Exploratory Factor Analysis (EFA) 68
[Table 4-3] KMO and Bartlett's Test 69
[Table 4-4] Convergent Validity CR&AVE 72
[Table 4-5] Construct Correlation and Discriminant Validity 74
[Table 4-6] Model Fit Indices 75
[Table 4-7] The result of Hypotheses testing 79
[Table 4-8] Moderating Effects of Education 81
[Table 4-9] Moderating Effects of IT Experience 82
[Figure 2-1] e-Government services, DGC, MTC 25
[Figure 2-2] Vision to 2030, 10-year Development Strategies (2016-2025) of MTC, Lao PDR 31
[Figure 2-3] SSO Overview 35
[Figure 3-1] Technology Acceptance Model 45
[Figure 3-2] Technology Organization Environment (TOE) framework 47
[Figure 3-3] Research Model 48
[Figure 4-1] Confirmatory Factor Analysis (CFA) 71
[Figure 4-2] Path Analysis 77
[Figure 4-3] Analysis of the research model 78