Title Page
Abstract
Contents
Chapter 1. Introduction to the Study 11
Background of the Study 11
Problem Statement 14
Purpose of the Study 14
Research Questions 15
Nature of the Study 16
Definitions 17
Limitations and Delimitations 18
Significance of the Study 20
Summary and Transition 23
Chapter 2. Literature Review 25
Literature Search Strategy 25
Literature Review 26
Conceptual Framework 35
Summary 44
Chapter 3. Research Method 46
Research Design and Rationale 46
Methodology 47
Data Collection 49
Data Analysis 50
Summary 50
Chapter 4. Results 51
Research Setting 51
Study Results (Presented by Research Questions) 51
Summary 58
Chapter 5. Discussion, Recommendations and Conclusions 59
Interpretation of Findings 59
Implications of Findings 61
Limitations of the Study 65
Recommendations 66
Conclusions 67
Appendix. Measurement Items 99
Table A1. The indices for construct reliability and convergent validity. 53
Table A2. Inter-Construct Correlations and Square Roots of AVE Along the Diagonal 54
Table A3. Heterotrait-Monotrait (HTMT) test results. 55
Table A4. Structural Model (Direct and Mediating Relationship) 56
Table A5. Mediation Analysis 57
Figure 1. Conceptual Framework 44
Figure 2. Measurement model 53
Figure 3. Measurement model 56