Title Page
Contents
ABSTRACT 13
CHAPTER ONE. INTRODUCTION 15
1.1. Introduction 15
1.2. Background of The Research 16
1.3. Problem Statement 18
1.4. Research Objectives 19
1.5. Research Questions 20
1.6. Significant of The Study 20
1.7. Scope of The Study 21
1.8. Key Terms 22
1.8.1. Hotel 22
1.8.2. Job Satisfaction 23
1.8.3. Turnover intention 23
1.8.4. Job Pressure 23
1.9. Organization of The Thesis 24
CHAPTER TWO. LITERATURE REVIEW 25
2.1. Introduction 25
2.2. Literature Review 26
2.3. Tourism 26
2.4. Hotel 27
2.5. Previous research on the issue of employee turnover in the hospitality industry 27
2.6. Employee of Hotel 28
2.6.1. List of Hotels in South Korea 30
2.7. Job Satisfaction 34
2.8. Job Pressure 35
2.9. Turnover Intention 37
2.10. South Korea 39
2.10.1. Federal State of Seoul 40
2.11. Theoretical Framework 43
2.12. Research Framework 44
2.13. Conclusion 44
CHAPTER THREE. METHODOLOGY 45
3.1. Introduction 45
3.2. Research Design 45
3.3. Population and Sampling Framework 48
3.4. Issues of Precision and Confidence in Determining Sample Size 49
3.4.1. Precision 49
3.4.2. Confidence 50
3.5. Data Collection Process of the Study 52
3.5.1. Research Instruments 54
3.5.2. Respondent's Background 55
3.5.3. Pilot Study of the Survey Instrument 56
3.5.4. Validity and Reliability of the Study Survey Instrument 57
3.6. Data Analysis 59
3.6.1. Factor Analysis 59
3.6.2. Descriptive Analysis 61
3.6.3. Correlation 61
3.6.4. Multiple Regression Analysis 63
3.7. Conclusion 64
CHAPTER FOUR. FINDINGS AND DISCUSSION 65
4.1. Overview 65
4.2. Frequency of Respondents Based on Age 65
4.3. Frequency of Respondents Based on Gender 66
4.4. Frequency of the Respondents Based on Education Qualification 67
4.5. Frequency of Respondents Based on Job Position 67
4.6. Frequency of Respondents Based on Length of Service with Current Organization 68
4.7. The Analysis of Intention to Leave 69
4.8. Age Groups and Intention to Leave 70
4.9. Education Qualification, Length of Service, and Intention to Leave 72
4.10. Analysis of Job Satisfaction 75
4.11. Age, Gender, Education Qualification, Job Position, Length of Service, and Job Satisfaction 76
4.12. Relationship Between Job Satisfaction and Intention to Leave 79
4.13. Discussion of The Research Outcomes 81
4.14. Reliability Analysis 81
4.15. Demographic Variables and Intention to Leave 82
4.16. Demographic Variables and Job Satisfaction 82
4.17. Job Satisfaction and Intention to Leave 82
CHAPTER FIVE. CONCLUSION, IMPLICATION, AND RECOMMENDATIONS 84
5.1. Overview 84
5.2. Summary of Findings 85
5.3. Implication 85
5.4. Recommendation 86
5.5. Limitations and Areas of Future Research 86
5.6. Conclusion 87
REFERENCES 88
APPENDIXES 12
Appendix A 98
SECTION 1. 98
SECTION 2. 105
SECTION 3. 107
Appendix B 108
Appendix C 116
Table 3.1. Demographic Variables 54
Table 3.2. Reliability Statistics 59
Table 3.3. KMO and Bartlett's Test 60
Table 3.4. Descriptive Statistics 61
Table 3.5. Correlation Analysis 62
Table 3.6. Regression Analysis 64
Table 4.1. Age of Respondents 66
Table 4.2. Gender of the Respondents 66
Table 4.3. Education Qualification of the Respondents 67
Table 4.4. Job Position of the Respondents 68
Table 4.5. Length of Service in the Current Hotel 68
Table 4.6. Intention to Leave 69
Table 4.6.1. Summary Item Statistics 70
Table 4.6.2. Model Summary 70
Table 4.7. Age Group Intention to Leave 71
Table 4.7.1. Statistics of turnover Intention 71
Table 4.8. Education Qualification, Length of Service, and Intention to Leave 72
Table 4.8.1. Length of Service in the Current Hotel 73
Table 4.8.2. Turnover Intention 73
Table 4.9. Gender, Job Position, and Intention to Leave 74
Table 4.9.1. Job Position 74
Table 4.9.2. Turnover Intention 74
Table 4.10. Age, Gender, Education Qualification, Job Position, Length of Service, and Job Satisfaction 76
Table 4.10.1. Age Group 77
Table 4.10.2. Educational Qualifications 78
Table 4.10.3. Length of Service in the Current Hotel 78
Table 4.11. The Job Satisfaction and Intention to Leave 80
Table 4.11.1. Model Summary 80
Plate 1.1. The Map of South Korea 22
Plate 2.1. The Silla Seoul 30
Plate 2.2. Four seasons Hotel 30
Plate 2.3. Marriott Hotel in Seoul 31
Plate 2.4. Grand Hyatt Hotel 31
Plate 2.5. The Westin Chosun Hotel Seoul 32
Plate 2.6. Conrad Seoul Hotel 32
Plate 2.7. THE PLAZA Seoul Hotel 33
Plate 2.8. Hilton Hotel 33
Plate 2.9. Grand Inter Continental Seoul Pranas 34