title page
Abstract
Contents
1. Introduction 12
1.1. Research Background 12
1.2. The Research Purpose 14
1.3. Organization of the Thesis 15
2. Literature Review 16
2.1. Supply Chain Management 16
2.2. Information and Information System for SCM 17
2.3. Sales Process in Supply Chain Management 19
2.4. Radio Frequency Identification 21
3. Research Framework 24
3.1. An Overview of the Research Framework 24
3.2. Process of Sales 27
3.2.1. Definition of Process of Sales (POS2) 27
3.2.2. POS2 Data Types 29
3.2.3. Characteristics of POS2 Data 30
3.3. Process of Sales System 33
3.3.1. Definition of Process of Sales System 33
3.3.2. POS2 System Overview 33
3.3.3. POS2 Data Acquisition 35
3.3.4. POS2 Data Transferring 36
3.3.5. POS2 Data Analysis 39
3.4. POS2 Information Value Proposition for SCM 41
3.4.1. POS2 Value in SCM 41
3.4.2. POS2 Application Area 42
3.5. Valuation Model for POS2 Information 44
3.5.1. Supply Chain Operation Reference Model 44
3.5.2. Expert Interview 45
3.5.3. Matrix Evaluation 46
4. Case Study 49
4.1. Background of the Case Company 49
4.2. The SCOR Analysis 51
4.2.1. SCM Processes of Company A's Supply Chain 51
4.2.2. SCM Problems on Company A's Supply Chain 54
4.3. Expected POS2 Data Types 56
4.3.1. The Interviewees 56
4.3.2. Expected POS2 Data 57
4.4. Expected Value of POS2 by Matrix 59
5. Conclusion 62
5.1. Summary 62
5.2. Business Implications 63
5.2.1. Manufacturer 63
5.2.2. Distributor 64
5.2.3. Retailer 65
5.2.4. Customer 65
5.3. Theoretical Implications 66
5.4. Limitations and Further Studies 67
REFERENCES 72
Acknowledgement 77
Curriculum Vitae 79
Table 1. Problems related to the IT Systems for SCM 19
Table 2. Previous Researches related to the Value of RFID for SCM 23
Table 3. POS2 Data Prototype 30
Table 4. The Role of the Components of EPC Network 37
Table 5. Expected Value of POS2 Information 42
Table 6. More Details of the Expected POS2 Value 43
Table 7. The Characteristics of the FGI Interviewees 52
Table 8. Company A's SCM Problems by SCOR Analysis 55
Table 9. Interviewees' Role and Position 57
Table 10. Expected POS2 data 58
Table 11. Results of the Matrix 60
Figure 1. Research Framework 26
Figure 2. Comparison of the Time of Data Gathering between POS and POS2 28
Figure 3. Flow of Products, Data, and Information in the Process of Sales System 34
Figure 4. POS2 Data Acquisition Process 36
Figure 5. POS2 Data Sharing Structure 38
Figure 6. POS2 Data Analysis Process 39
Figure 7. Reliability Ensuring Process 40
Figure 8. Estimation of the Effect of the POS2 Data on SCM Problems 47
Figure 9. Company A's Supply Chain 50
Figure 10. Company A's SCM Process by SCOR 53