title page
Abstract
Contents
I. Introduction 10
II. The overview of utility computing 12
2.1. Utility computing definition 13
2.1.1. The comparison of similar services 15
2.2. Utility computing benefits 16
2.3. Utility computing risks and opportunities 17
2.4. Utility computing vendors 19
2.4.1. The Telecom provider and IT service provider 20
III. Review of theoretical and empirical literature 23
3.1. Resource-Based view 23
3.1.1. Resource-Based view and utility computing 24
3.2. Utility computing providers' resources 25
3.2.1. Technology Resources 25
3.2.2. Tangible Resources 25
3.2.3. Human Resources 25
3.2.4. Reputation Resources 26
3.2.5. Organization Resources 26
3.2.6. Conceptual assessment of the factors 26
3.3. Utility computing providers' capabilities 27
3.3.1. Availability 28
3.3.2. Reliability 28
3.3.3. Price competitiveness 29
3.4. Hypothesis 29
IV. Methods 33
4.1. First survey 33
4.2. Second survey 34
V. Results 36
5.1. Statistical Analyses and Results 36
5.1.1. Utility computing providers' capabilities 44
VI. Discussion and conclusion 47
6.1. Suggestion for the service providers 47
6.2. Future research 49
Summary in Korean 50
References 53
Appendix 58
Acknowledgements 76
Curriculum Vitae 78
(Table 1) Utility computing definitions 14
(Table 2) Traditional computing model vs. Utility computing model 15
(Table 3) Outsourcing service comparison 16
(Table 4) The Advantages of utility computing 17
(Table 5) Outsourcing risk type and factors 18
(Table 6) Comparison between utility service vendors 19
(Table 7) Utility computing factors 27
(Table 8) Previous literature about the resources and capabilities 30
(Table 9) Resources and capabilities hypothesis 31
(Table 10) Respondent characteristics - First expert survey 34
(Table 11) Respondent characteristics - Second expert survey(Telecom vs. IT service) 35
(Table 12) Factor analysis of resources 37
(Table 13) Comparison of resources factors and capability 39
(Table 14) T-test for resource and capability 41
(Table 15) Regression availability results 42
(Table 16) Regression reliability results 43
(Table 17) Regression price competitiveness results 44
(Table 18) Conclusion of the two providers' competitive advantages 47
(Figure 1) IT service evolution 11
(Figure 2) Request for IT resources 13
(Figure 3) Telecom providers' business area 21
(Figure 4) IT service providers' business area 22
(Figure 5) Utility computing providers' strategy formation process 24
(Figure 6) Conceptual model of resources and capabilities relationship 32
(Figure 7) Utility computing providers' capabilities 45
(Figure 8) Utility computing capabilities of the telecom provider 45
(Figure 9) Utility computing capabilities of the IT service provider 46